IT Service Desk

IT Service Desk

The IT Service Desk is your one-stop shop to receive assistance with NSU technology needs.

Access to all ITS service starts with the IT Service Desk.

Contact ITS

Phone: 918-444-5678 Phone assistance is available from 7 a.m. - 11 p.m., 7 days a week.

Email: help@nsuok.edu

Walk-in: Walk-in assistance is available on the Tahlequah campus from 7:45 a.m.-5:15 p.m., Monday - Friday. Please visit our office on the 1st floor of the Webb Educational Technology Center.

Broken Arrow: 918-449-6624 8:00 a.m. – 5:00 p.m. Business & Technology Room 230

Muskogee: 918-444-5023 8:00 a.m. – 5:00 p.m. Muskogee Administration Room 150

Dell KACE Ticketing System

To coordinate services to all three campuses from all three departments of ITS, ITS has implemented the Dell Kace System. ITS is pleased to offer all faculty, staff, and students access through the ITS Self Service Portal.

What KACE Offers

Sign-in using your UserID and password.

The Home tab will display any active tickets you have with links to view the status.

Click on the Have a problem? Report it button or NSU IT Service Desk option in the list on the left of the screen to fill out your own work ticket.

This web based portal includes a Downloads tab that provides a convenient way to install software without the need of creating a work order or calling the Service Desk first. Simply browse the Downloads to find the program(s) you need and click the title to start the installation process.

  • If you have a suggestion for software that you feel will benefit other users, please contact the Service Desk with the name and version of the package. Suggested software programs need to be full versions (not trial-ware) and be in the public domain or licensed university-wide.

The My Computer tab is information about your computer. You will need the System Name information to fill in the Service Tag field on a ticket.

You may browse the Knowledge Base to learn more about common topics.

The Download History tab lists the programs you have previously downloaded.